1. I want to book NOW! How do I do that? Simple...
   CLICK HERE for INSTANT BOOKINGS!

2. Is there Air Conditioning?
   Yes, from Spring 2007 the Villa is air conditioned in all bedrooms, sitting area and dining area. Prices include the use of the air conditioning if you wish - no extra payable.

3. How can I pay?
   By cheque (payable to "Graham and Julie Smith"); or cash. Do not send cash in the post. Sterling or Euros are equally acceptable. If paying by cheque, the villa will only be provisionally booked until the cheque arrives and is cleared.

4. What about Credit or Debit Card payments?
   You can pay by Credit Card or Debit card if you book and pay (in Sterling) through our online booking management system - CLICK HERE to get to this feature

5. How much is the deposit? When will my balance be due?
   The first payment consists of 25% of the total rental by way of booking deposit. The balance, plus a security deposit of £200 / €300, is due 8 weeks prior to departure and must be paid in the same currency (£ or €) as the deposit. If you use the online booking system and pay online, you may pay a non-refundable waiver instead - these deposits are calculated and debited automatically.

6. What happens to my Security deposit?
   Your security deposit will be held by us in a separate bank account until the keys are received back, and our local representatives in Orba have checked the villa and its contents for damage or losses. The costs of making good any losses will be deducted from your security deposit and the balance returned to you.

7. What about a late booking?
   If your booking is less than 8 weeks prior to departure, the total plus the security deposit is payable with your booking.

8. Are there Terms and Conditions that apply?
   Yes, please click here to download them. You will need Acrobat Reader software on your computer in order to be able to read this file. This page of FAQs also contain most of the same points.

   

9. I don't want to book online - is there a booking form I can send you?
   Yes, of course! Click here to download it, fill it in, sign and date it and post off with your deposit cheque. You should contact us first to double-check availability for your chosen weeks. If you prefer you can use the online instant booking system - CLICK HERE

10. Do you recommend Travel Insurance?
    Yes - all overseas travellers should have travel insurance. You will need to make your own arrangements for this.

11. What happens if my plans change?
    If your plans change and you need to cancel your holiday with us, the booking deposit is non-refundable. In this case you would make a claim for this against your travel insurance. If this occurs within eight weeks of departure and you have paid the remaining balance, this will only be refunded as long as we can re-let the property. If you cancel within two weeks, no refund is payable. Your security deposit will be returned in full on receipt of any keys issued.

12. Are linen and towels provided?
    All bedroom and bathroom linen is provided plus tea towels in the kitchen. An additional set of bedroom and bathroom linen and tea towels is provided for two-week rentals. You will need to take your own beach towels to use around the pool.

13. Are pets allowed?
    No.

14. Are smokers allowed?
    Smokers are welcome to stay but you must not smoke in the house.

15. How many people can stay?
    A maximum of 6, plus one or more infants in cot(s).

16. Do you provide cot linen?
    No. If you wish to use a cot you will also need to provide your own linen for your infant.

17. What about cleaning?
    The villa is fully cleaned and prepared before your arrival and again on departure. If you are staying for two weeks or longer we can arrange an additional clean if you wish, mid-way through your stay. This will be charged separately and added to your account.

18. Can we use the villa before 4pm on the day of arrival?
    The official time for entry to your villa is 4pm. By previous arrangement, if you will be arriving after 12 noon and before 4pm you will be able to use the outside facilities, e.g. pool and sun beds but will not be able to get into the villa until it has been cleaned.

19. Can we stay in the villa later than the confirmed vacating time of 10am?
    This is not generally possible as the villa will need to be cleaned and prepared for the next guests, but please ask if this is important to you.

20. Do we need a hire car?
    This is definitely recommended. Public transport, or a  taxi from the airport are not ideal, and the taxi will cost more than a hire car will for a week. A car is also very useful for getting around during your stay.

21. Where will I park?
    The villa has a sizable secure off-road parking area with a lockable sliding gate, accessed directly off our street (C/Penyes Roges). It's recommended that you park there. Alternatively, there are no restrictions on parking on the road.

22. Where do I pick up my villa keys? How do I get them back to you?
    Keys will be sent to you or given to you in the UK before you depart, and must be returned to us by post or hand delivery immediately on your return. If this is impractical for some reason please let us know and we will make other arrangements, e.g. arranging for key collection in Spain.

23. What are the passport and driving licence requirements in Spain?
    All guests from the UK must carry a valid 10 year UK passport with at least 6 months left before the expiry date. If you wish to rent a car, the standard UK driving licence is required, either the old green type or the new type with photo ID. Your licence must be a full (not learner) licence, and cover you for the type of vehicle you are renting. You will also need a valid credit card to hire a car (NOT Switch or debit cards etc).

24. Do you have Satellite TV?
    Yes, we have a high quality 32" flat screen television, and we have the Canal+ Satellite service. This is a Spanish digital service with a variety of packages included. In peak season (July and August, the complete range of packages (i.e. everything transmitted by Canal+) is included. The system shows major European sporting events as well as a wide selection of news, current affairs, entertainment, films, children's channels etc. Some channels (e.g. CNN, Fox) are in English, others (especially films) may be in English with Spanish subtitles. Many channels offer the ability to choose the original language using the remote control. Many of these are in English. All local channels are in Spanish. Note that UK terrestrial channels and Sky TV are not legally available in Spain.

25. Is there a DVD player?
    Yes. If you want to take your own DVDs this is fine, the standard UK Region 2 DVDs are compatible. We have also provided a selection of family DVDs and films.

26. What is the mains voltage? Will my UK electrical stuff work?
    It's 220V, with European style 2-pin plus earth sockets. Your equipment will work but you'll need a UK 13A to European plug adapter. If you use an electric shaver you will also need a shaver adapter. These adapters are widely available from UK and Spanish travel outlets, at the airport etc for a few pounds.

27. Is the house heated? Heating?
    Yes - for stays between October and March, heating is very useful. You will be pleased to hear that full gas fired central heating is provided with programmer / timer. For occasional heat you can also use the "heat" feature of the air conditioning units. NO extra charge is made for use of the heating.

28. Is there an iron and ironing board at the villa?
    Yes.

29. Is there a washing machine?
    Yes, it's a top quality brand new high-speed-spin Bosch product.

30. Is there a dishwasher?
    Yes, top quality brand new Bosch again.

31. How about a hairdryer?
    Yes, there's one of those too...

32. What is the size of the pool? Is it heated?
    The pool is about 8 metres by 4 metres and is kidney-shaped. The deep end is about 1.8 metres deep, the shallow end about 0.9 metres. Steps are provided at the shallow end. The pool is not heated, it's not required in the summer and pools are rarely used over winter.

33. What are the neighbours like?
    Very friendly! The villa is located in a small quiet community of both permanent residents and holiday villas.

34. You say it's quiet. Is there any building work going on?
    The urbanisation is complete but there may be small-scale work under way occasionally. Work is non-intrusive.

35. What happens if I have a problem with the villa?
    We have local specialists retained to provide management services in case of problems. You will find their local contact numbers in the house manual (simple instructions for all of the main items in the house), plus we keep a full set of the original instruction books for the appliances.

36. Is there a doctor or dentist nearby?
    Yes, Orba has an excellent medical centre and dental practice. Contact details are provided in the information pack in the villa.

37. How do I get access to medical care whilst abroad?
    You will need to apply for the European Health Insurance Card, the  "EHIC" - this replaces the previous E111 forms. You can find  full details online at www.dh.gov.uk/travellers which we recommend you read before travelling. The EHIC is free of charge but is NOT a substitute for Travel Insurance. You must include medical cover on your Travel Insurance policy. If you are on prescribed medication please ensure that you take an adequate supply with you as it may not be possible to acquire identical drugs in Spain.

38. Is there a telephone?
    No. However, your UK mobile will work provided you have "international roaming" enabled! This sets up your mobile to make or receive calls overseas, and you'll need to speak to your mobile provider BEFORE you leave the UK to get this set up. Call charges vary but are usually more expensive than if using the phone in the UK. Signal strength is very good for the mobile networks in the area (Movistar, Vodafone, Orange)

39. Is the villa suitable for a wheelchair user?
    Not really. The villa is built over two floors on a hillside location, and access is via steps.

40. Is it suitable for children?
    We believe that the interior and terrace areas are suitable for children, assuming that as parents you would provide a normal level of supervision. Extra care is of course required around the pool and on steps and stairs. If your children are prone to sleepwalking, you might want a stairgate at the top of the stairs for peace of mind at night. We will happily provide this for you if you wish. Please ask.

41. Where is the nearest Supermarket?
    There are three smallish ones in Orba (short walk); a larger one at Benidoleig (3 miles); a huge new hypermarket at the new shopping complex at Ondara (5 miles) and several other hypermarkets at Pedreguer and Denia.

42. Can you send me directions for how to find the property?
    You can download a document with detailed directions: Download directions - Click Here

Contact us

Contact us if you would like to book or make further enquiries - CLICK HERE

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